To support its launch into the United Kingdom telecommunications market, this multinational chose to implement state-of-the-art billing and customer care systems

ICS was engaged to complete the user acceptance and implementation of the client’s billing system. A managed service was provided, complete with appropriate methods, procedures and all required resources.

Austrailian Government Case Study

The Australian Government was under pressure to investigate and resolve billing issues faced by service providers and the larger national carrier.

ICS assessed the impact of the billing environment on the end customer and recommended ways to improve openness and competitiveness in the newly deregulated market.