Testing and integration of Billing and Customer Care platform – Managed Test Facility – Production Support

The Business Situation

This US market leader’s launch of an UK subsidiary hinged on the successful support of a large multi-national’s European office. This revenue underpinned the business plan, and penalty clauses were steep.

Aware of the short time frames and risks inherent in integrating a suite of customised CCB applications, AT&T (UK) sought a consulting partner with directly relevant experience and a track record of fast, successful implementations – ICS.