An independent review of Telstra and Service Provider billing practices for the Minister of Communications and the Arts

The business situation

Due to its independence in the marketplace, ICS was appointed to investigate the billing issues being faced by service providers and the larger national carrier. The report was commissioned after pressure was put on the provider’s executive by a national regulatory body. The high-level objective was to assess the impact of the billing environment on the end customer and supply recommendations for ways forward to improve openness and competitiveness in the newly deregulated Australian market.